Ticketmaster data group action

Three years ago, it was reported that Ticketmaster had suffered a significant data breach to its website, affecting the private information of many customers. In fact, it is believed that the personal and payment details of as many as nine million customers were made vulnerable to theft by hackers. Our Ticketmaster data group action is still running to help as many victims as possible to claim compensation on a No Win, No Fee basis.

If a data controller fails to protect the information in its possession, this can constitute a breach of data protection law. In the case of Ticketmaster, we believe that poor cybersecurity, for which Ticketmaster was ultimately responsible, was at the root of the mass data exposure. We are, therefore, fighting to see that the company is held accountable for any negligence.

Those who were affected by the Ticketmaster data breach still have a chance to claim, but time is running out. We do not want you to miss out on your chance to recover compensation, so contact us to receive free, no-obligation advice if you think you may have a claim to make.

The Ticketmaster data breach – what happened?

In late June 2018, Ticketmaster announced that it had discovered malicious software that was found to be responsible for compromising customer data. The hacker is believed to have taken advantage of a vulnerability in a third-party chatbot, provided to Ticketmaster by a company called Inbenta Technologies. The chatbot was present on Ticketmaster’s payment page and, therefore, enabled the hacker to steal payment details from customers who were making purchases.

The incident has since been widely linked to fraud, with a number of banks making the connection between Ticketmaster purchases made by their account holders and the appearance of unauthorised transactions on their accounts. One shocking figure alleges that as many as 60,000 Barclays customers might have been victims of fraud following the breach. A number of banks reportedly raised the alarm to Ticketmaster, but there seemed to be little urgency in the company’s initial response. Instead, Ticketmaster appeared to have delayed by over two months before it decided to examine its payments page for suspicious activity.

Claiming in our Ticketmaster data group action

Ticketmaster has already been burdened with a fine of £1.25 million by the ICO, the UK’s data protection regulator, but we believe that customers deserve to be fairly compensated through our Ticketmaster data group action. The deficient cybersecurity in this case demonstrates a failure to protect customer data, which included highly sensitive payment information. Compensation claims could bring significant pay-outs for those affected.

In our Ticketmaster data group action, claimants could be eligible to recover damages for any distress they have suffered, as well as for any financial losses or expenses caused. This means that any losses provoked by fraud resulting from the data breach can be properly accounted for.

Make your claim today

Around three years have passed since the Ticketmaster data breach, so it is vital that those affected make their claim as soon as possible. As specialists in data breach claims, we have been involved in some of the most significant data group actions in England and Wales, including the British Airways Group Litigation Order. We can provide expert advice to anyone who is considering joining our Ticketmaster data group action. Simply contact our team today to find out if you could be eligible for a No Win, No Fee claim.